Welcome to The Golden Egg Group |  Call us on 0161 974 7080

 

Welcome to The Golden Egg Group |  Call us on 0161 974 7080

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Client Experience and Support Executive - Hyde

Client Experience and Support Executive - Hyde

 

Location: Hyde

Salary: £19,000-£25,000 D.O.E

Hours: Monday- Friday, Full time

Our client is looking for a Client Experience and Support Executive join their team based in Hyde and will be on a Monday to Friday basis. We are looking for someone with strong administrations skills who is used to working under pressure and will easily build relationships with internal colleagues and customers.

As a Client Experience and Support Executive you will:

  • Answering incoming calls promptly and efficiently, and relaying relevant messages to colleagues
  • Processing sales quotations, and customers’ orders.
  • Liaising with suppliers with regards to stock availability, process orders, check due dates and place supplier orders
  • Ensure orders are shipped to completion
  • Own all client returns and issues to completion
  • Ensure all relevant information that is customer specific is updated and noted on the system and communicated to Account Manager
  • To build trusting relationships with your clients ensuring you position us as their strategic partner for all Office Supplies, Print and Promotional Products
  • You will immerse yourself in your client’s business to be best placed to deliver the desired goal
  • You will take a proactive approach to identifying and initiating business opportunities within existing clients
  • Existing client Data management
  • Ensure contracts are valid, in date and managed at all times
  • Creating online profiles for clients and demonstrating platform to new users
  • Client visits where necessary

The ideal candidate will have:

  • Have a keen eye for detail.
  • Be highly motivated.
  • Be able to work in a fast paced, ever changing environment
  • Always have the customer at the forefront of their mind.

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